Privacy Policy

1. Company information

ALFA-MEGA ASSOCIATES PTE LTD is an insurance agency and financial planning services business in Singapore. Our registered contact address is 41 LENTOR LOOP, FLORISSA PARK, Singapore 789093. You may contact us at support@alfa-megapte.com or +65 84533341.

2. Scope of this Privacy Policy

This policy applies to personal information collected through this website, email enquiries, phone enquiries, online contact forms, appointment requests, and other communications connected with our services. It does not apply to third-party websites, insurer portals, payment systems, or external platforms that may have their own privacy notices.

3. Information we may collect

We may collect your name, email address, phone number, enquiry type, appointment preferences, message content, policy information, claim-related details, and any documents you voluntarily provide. If you contact us on behalf of a family member, company, employee, or other individual, you should ensure that you have authority to share their information.

4. Sensitive information

Insurance and financial planning discussions may involve sensitive information, including health, financial, family, employment, business, or claims-related details. Please do not send highly sensitive documents through general website forms unless requested. Where sensitive information is needed, we may direct you to a more suitable communication method.

5. How we use personal information

We may use personal information to respond to enquiries, assess your service request, arrange consultations, review policy questions, prepare claim document checklists, provide administrative support, communicate with insurers or relevant service providers, maintain internal records, and comply with legal or regulatory obligations.

6. Legal and business purposes

We may process information where necessary to provide requested services, respond to your instructions, manage our business operations, protect legal rights, prevent misuse of the website, handle complaints, meet recordkeeping obligations, and support responsible insurance agency administration.

7. Sharing and disclosure

We do not sell personal information. We may share relevant information with insurers, underwriters, claims teams, professional advisers, technology providers, administrative vendors, regulators, authorities, or other parties where reasonably necessary to respond to your enquiry, provide requested support, comply with law, or protect legitimate business interests.

8. Accuracy of information

You are responsible for ensuring that information submitted to us is accurate, current, and complete. Insurance-related decisions can depend on correct details, so you should notify us promptly if information changes or if you discover that submitted information was incomplete or incorrect.

9. Data security

We use reasonable administrative, organisational, and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website, email transmission, storage system, or online communication method can be guaranteed to be completely secure.

10. Retention of information

We retain personal information only for as long as reasonably necessary for enquiry handling, service delivery, recordkeeping, legal compliance, dispute management, audit purposes, and business administration. Retention periods may vary depending on the nature of the enquiry, service relationship, legal requirements, and operational needs.

11. International processing

Some technology providers, email systems, hosting tools, or administrative platforms may process data outside Singapore. Where this occurs, we aim to use reasonable safeguards and service providers that support appropriate confidentiality and security standards.

12. Your rights and choices

You may contact us to request access to personal information we hold about you, ask for corrections, withdraw consent where applicable, or ask questions about how your information is handled. We may need to verify your identity before responding, and some requests may be subject to legal, regulatory, or operational limits.

13. Marketing communications

If we send service updates or marketing communications, we will do so in accordance with applicable requirements. You may ask us to stop sending non-essential promotional communications by contacting us at support@alfa-megapte.com.

14. Children’s privacy

This website is not intended for use by children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information, please contact us so we can review and respond appropriately.

15. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, operational practices, or legal obligations. The latest version will be posted on this page, and continued use of the website after publication indicates acknowledgement of the updated policy.